Reference

Privacy Policy for your upking account

At upking, this page explains what we collect when you open an account, how we use it to run identity checks and wallet activity, and what choices you…

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What this policy covers in India

upking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to the details you share when you create an account, confirm your identity, add money, request a withdrawal, contact support or visit our pages. We use that data to keep the account working, reduce misuse, handle payment records, answer requests and meet legal

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duties when a lawful order or local rule requires it. If a feature is not allowed in your region, it stays unavailable until local law permits access. When we mention UPI, Paytm, PhonePe or Google Pay, those are context chips for supported payment flows, not a
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promise that every method works for every account. We keep records only as long as needed for the service, audits, disputes, tax or security checks, then remove, mask or archive them under our retention schedule. If you want access, a correction, or a deletion request, contact
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us through the channels below and we will handle it as the law allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Where to send privacy requests

If you want to ask how we handle a record, change a contact detail, or send a formal request, use the paths below.

Email us Write to the address shown in our footer if you want access, correction, or deletion under local law. Include your account email and the change you want so we can find the record quickly.

In-account message If you are signed in, send a message from your account area. That keeps the request tied to your profile and helps us verify identity before we change private records.

Written mail You can also send a written request to the contact address listed on this page. Use it for formal privacy questions, record disputes, or consent changes where a paper trail helps.

DATA CARE

How we handle personal data

We keep privacy handling narrow: collect the fields needed to open the account, process activity, answer support and meet legal duties.

Data use

We collect the details needed to create and manage your account, process deposits and withdrawals, answer support queries and meet legal checks. Anything extra is kept out of the flow unless you choose to add it.

Cookie use

Session cookies help keep you signed in, remember language choices and protect the account from unusual access. We may also use small browser signals to measure page load and reduce repeated verification steps.

Account security

Your password, one-time codes and device signals help us protect logins and spot risky access. We never ask for private codes in chat, and we expect you to keep them to yourself as well.

Retention

We keep personal records only for as long as needed for service, dispute handling, audit, tax or security checks. After that, records are deleted, masked or archived according to our schedule and legal duty.

Change requests

You can ask to read, correct or remove data we hold about you, subject to identity checks and the limits of local law. Clear requests move faster when you include the account email and what you want changed.

Contact path

Use the support routes on this page for privacy questions, consent changes or record access requests. We route those messages to the right team and reply after we verify the account and the request type.

Privacy questions answered clearly

These answers explain what we collect, why we keep it and how you can ask for changes. If a point depends on local law or on whether your region can access a feature, we say so before the request moves ahead. Use the contact routes below if you need a record copy, a correction, or a privacy question answered against your account.

We collect the details you submit to create and secure the account, plus device and session signals that help us prevent misuse. If you add payment or support details later, those records stay linked to the same profile.

Yes. Session cookies keep you signed in, remember basic preferences and help us spot unusual access. We keep them small and use them only for account flow, security checks and page performance.

Yes. Send a request through the contact paths below, and we will confirm identity before we share or amend any record. The result depends on local law and on whether the data can be disclosed.

We keep records only for the period needed to run the account, settle disputes, meet tax or audit duties, and meet legal requests. After that, we remove or mask them under our retention schedule.

Only when it is needed to run the service, verify a request, process payments or comply with a lawful order. We do not sell personal data, and we limit sharing to the minimum needed.

Use email, the in-account message area, or the written address shown on this page. Add your account email and the change you want so we can route the request and reply faster.

It applies where local law permits our service to operate. If a feature or data use is restricted in your region, we keep it unavailable until the law allows otherwise.

Privacy Policy for your upking account

Where to send privacy requests

How we handle personal data

Data use

Cookie use

Account security

Retention

Change requests

Contact path

Privacy questions answered clearly

01 What data do you collect when I open an account?

02 Do you use cookies on my device?

03 Can I ask for a copy or correction of my data?

04 How long do you keep my records?

05 Do you share my data with others?

06 How do I contact you about privacy?

07 Does this policy apply where I live?

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